Business Office Services

Management of current accounts receivable as an extension of, or substitution for, internal personnel and systems. 


Contingency Collections (Commercial & Consumer Divisions)

Traditional collections for delinquent or charged-off accounts.  Contingency collections are CFM's core business, and we provide this service to most businesses among our clients.

Cure Programs

Specialized collection follow-up to bring past-due accounts current and prevent charge-off.  A heavy emphasis is placed on customer service, insuring valued customers are not alienated.  A cure program can be built with a third party strategy, or a first party strategy as an augmentation to client's receivables operation. 


Customer Programs

Consulting services which emphasize an interactive approach to developing solutions to suit specific receivables management needs or custom out source solutions relating to customer service, administrative processing, remittance , invoicing, etc.

Early-Out Collections

Account follow-up as an extension of the client's existing procedures utilizing experienced customer service collection personnel to fully collect balances of delinquent accounts.  We find  that through early intervention, we can be especially effective in increasing cash flow, and reducing write-offs. 


Facilities Management

Take over or start-up of accounts receivable management/collection for new or existing product or credit line. 


Payment Monitoring

Management (reminder notices and phone follow-up) of delinquent accounts which have been put on payment plans.

Small Balance

Special focus to bring about improved results on these accounts.  Unique strategies are assembled involving skip tracing, custom letters, and the use of a predictive dialer.

Total Portfolio Management

Account management performed in the client's name and on their system; the program is designed to complement the client's existing staff for a total out source solution.

First party strategy only ranging from soft, customer service oriented calls to payment demands.

Program can continue to charge off.

Inbound and outbound calls.

A concentration on curing accounts.

High Performance Recovery Services (HPRS)

The HPRS program offers a unique combination of new services and the best of current recovery practices at an attractive price.

Pre-charge-off

A strategic move from first party to third party impact.
Client preference dictates initiation of strategy.
Definite move from customer service to payment demand.
A concentration on Early Account Resolution
Attempt to control the Recovery Consequence (protect the roll rate)

Post-charge-off

All work is third party
Traditional "collection agency" services combined with intense innovative techniques
Technology driven
Dialer strategy (high impact) for large volume placement
Custom reports
On-line data searches
Client's internal policy dictates the number of days delinquent to initiate strategy at charge-off

High Performance Letter Service

A cost-efficient,  results-oriented solution to low balance past-due accounts receivable needs.  A customized letter program with correspondence sent on the clients letterhead or CFM's letterhead for third party impact.  Individually or as a part of a letter series, the program is designed to be flexible while still effective for those accounts traditionally unattended by a third party.